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Podcast

Boosting Revenue: How CSRs Can Transform Contractor Sales with Brigham Dickinson

Back to All Posts Boosting Revenue: How CSRs Can Transform Contractor Sales with Brigham Dickinson In our latest episode of “Around the CAMPfire”, we speak with Brigham Dickinson, President of Power Selling Pros, about transforming call handling into a revenue-driving force for home service companies. The Importance of Effective Call Handling Dickinson emphasizes the critical role of customer service representatives (CSRs), dispatchers, and lead coordinators in shaping the customer experience from the very first phone call. He highlights that training these frontline employees isn’t just about answering calls but about converting inquiries into booked appointments and creating exceptional customer experiences. Key Strategies for Success 1. Setting Expectations: Dickinson stresses the importance of setting clear expectations for CSRs through webinars or in-person training sessions. This initial step ensures that everyone understands their role in booking calls and delivering outstanding service. 2. Personalized Coaching: The training methodology at Power Selling Pros involves

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